Firespin Casino Privacy Policy

This Privacy Policy explains how Firespin collects, uses, stores and protects personal and technical information when you use our online casino and sportsbook. We respect your privacy and set out what data we gather, why we process it and how you can manage your information.

Types of data we collect

Personal data

We collect information you provide when registering or verifying your account - for example, name, date of birth, email address, phone number and billing address. When required for verification or payouts we may request identity documents and proof of address.

Technical data

We automatically collect device and connection information such as IP address, browser type, device identifiers and location data inferred from your connection. This helps us keep the service secure and optimised for your device.

Transactional data

We retain records of deposits, withdrawals, wagers, game activity, bonuses and payment method details necessary to process transactions. For cryptocurrency payments we may record wallet addresses used for deposits and withdrawals.

How we use your information

We use data to create and manage your account, process payments, provide customer support, detect and prevent fraud, and comply with legal and regulatory obligations. With your consent we may use contact details to send account notices or promotional messages, and you can opt out of marketing at any time.

Data protection practices

We protect information using industry-standard measures including encryption, access controls and regular security reviews. Access to personal data is limited to employees and service providers who need it to perform their duties. We also maintain backups and security monitoring to reduce the risk of data loss or unauthorised access.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, support login sessions, analyse site performance and deliver relevant content. Some cookies are essential for the service, while others enable analytics or advertising. You can manage or disable cookies through your browser settings, though disabling certain cookies may affect functionality.

Your rights

You have the right to request access to your personal data, correct inaccurate information, object to certain processing and request deletion where applicable. We will respond to valid requests and advise you of any legal limits to deletion, for example where records must be retained for compliance or fraud prevention.

Access, correction and deletion of data

To review, update or request removal of your data, contact our support team at [email protected]. We will verify your identity before making changes and explain any steps required to complete your request.

Information sharing and third parties

We share data with service providers that support our operations, such as payment processors, identity verification, security and analytics suppliers, and game providers. We also disclose information when required by law or to protect the safety and integrity of the platform. Third parties who process data on our behalf are bound by confidentiality and security obligations.

Privacy policy updates

We may update this policy from time to time. Changes will be posted on this page and, where appropriate, we will notify you by account message or email. Continued use of the service after changes indicates acceptance of the updated policy.